How project pauses, cancellations, and payments are handled.

Last updated: April 2026

1. Scope

This policy applies to general questions about cancellations, project pauses, rescheduling, refunds, and support expectations for Norvicka services.

2. Work start conditions

Project work begins only after the agreed start requirements are met. This may include approval, intake completion, materials, a deposit, full payment, or another written start condition.

3. Deposits and upfront payments

Some projects may require a deposit or full upfront payment. Deposits may be non-refundable once planning, setup, drafting, research, or implementation work has started.

4. Completed work

Work that has already been performed, prepared, delivered, or reserved in the schedule is generally not refundable unless a written agreement says otherwise.

5. Pauses and missing materials

If a project is delayed because required materials, feedback, access, or approvals are missing, the timeline may shift. Long delays may require rescheduling or renewed scope review.

6. Final handoff

Final handoff may depend on the agreed payment condition being satisfied. Exceptions must be intentionally approved in writing.

7. Contact

Questions about a specific project should be sent through the active project communication path or to norvickastudio@gmail.com.