How cancellations, refunds, pauses, and rescheduling are handled.

Last updated: April 2026

1. Scope of this policy

This policy applies to public-facing questions about cancellations, project pauses, rescheduling, refunds, and support boundaries for Norvicka services. If a paid project proceeds under more specific written terms, those project-specific terms will control where relevant.

2. Work begins only after confirmation

Project work is considered active only after the relevant next-step requirements are met. Depending on the project, this may include written approval, intake completion, required materials, a deposit, full payment, or another agreed start condition.

3. Deposits and upfront payments

Some projects may require either full payment upfront or a non-refundable deposit before work begins. A deposit is used to reserve time, prioritize the work, and begin project preparation. Unless a separate written exception is given, deposits are generally not refundable once the project has been scheduled or started.

4. Refunds before work starts

If payment was made but work has not materially started, Norvicka may review whether a partial or full refund is appropriate. Any non-refundable deposit, processing charge, or reserved scheduling amount may still be withheld where applicable.

5. Refunds after work has started

Once work has started, refunds are generally limited because time, planning, review, drafting, implementation, or other project effort may already have been committed. Completed stages, delivered work, research, setup, drafting, and implementation effort are generally not refundable once performed.

6. Fixed-scope and staged work

For fixed-scope or staged work, payment may be tied to project phases, completed steps, or agreed deliverables. If a project stops after a stage has already been completed, that completed stage is generally still chargeable and not refundable.

7. Client-requested cancellation

If a client cancels after work has started, Norvicka may retain payment already earned for work completed, time reserved, preparation already performed, or active project effort already committed. Any remaining unpaid balance for completed or substantially committed work may still be due where appropriate.

8. Project pause and inactivity

If a project becomes inactive because required feedback, materials, approvals, or client responses are not provided within a reasonable time, the project may be marked as paused. A paused project may later require rescheduling, refreshed scope review, or a restart fee before work resumes, especially if timing, context, or project conditions have changed.

9. Non-responsive client situations

If a client becomes non-responsive during an active project, Norvicka may send follow-up reminders and then pause or close the project after a reasonable period of inactivity. In those situations, completed work, completed stages, deposits, and time already committed remain non-refundable unless otherwise agreed in writing.

10. Rescheduling and timeline movement

Timelines may shift when a project is delayed by missing materials, delayed feedback, client-requested changes, third-party outages, or other factors outside normal delivery flow. Norvicka will try to handle reasonable scheduling changes practically, but repeated delays or timeline movement may require rescoping or rebooking.

11. Hosting, tools, and third-party dependencies

Some projects may rely on third-party platforms, accounts, or service providers for hosting, domains, automation, storage, communication, or related delivery functions. Cancellation does not automatically create a refund for third-party costs, reserved subscriptions, or already-used external service charges where those costs have already been incurred.

12. Support boundaries

Delivery of a project does not automatically include unlimited future edits, unlimited support, or indefinite maintenance. If post-delivery support is included, it is limited to the stated support window or agreed support scope. Additional help beyond that point may require a new scope, a new fee, or an active support arrangement.

13. Exceptions

Norvicka may make reasonable exceptions on a case-by-case basis when appropriate, but no exception is automatic or guaranteed. Any exception should be confirmed in writing.

14. Contact for cancellation or refund questions

If you have a question about cancellation, refund handling, or project status, you can contact Norvicka using the email below.